Refund policy

Returns and Exchange Policy

We offer a 30-day exchange policy. You have 30 days after receiving your item to request an exchange.

Eligibility
To be eligible for an exchange, your item must be in the same condition you received it. Unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start an Exchange
To start an exchange, contact us at hello@cozybynk.com. If your request is approved, we will send instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted. Customers are responsible for shipping costs when sending items back for exchange.

Returns
We accept returns for defective pieces only. Inspect your order on delivery and contact us right away if your item is defective, damaged, or incorrect. Once we receive and confirm the fault, you may choose a full refund or a replacement. Items that are not defective are not eligible for return. Exchanges remain available for those within the 30-day window, subject to the eligibility above.

Non-Exchangeable Items
Some items cannot be exchanged. Sale items, gift cards, and custom or personalized products.

Exchange Process
Once we receive and inspect your item, we will notify you about the approval of your exchange. If approved, you may choose a replacement of equal value or pay the difference for a higher-priced item.